Privacy policy
This Privacy Policy explains how Pimlico Podiatry and Mayfair Podiatry (“we”, “us”, “our”) collect and use your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Pimlico Podiatry
Dolphin Square
Chichester Street
Pimlico
London SW1V 3LX
United Kingdom
Telephone: +44 203 813 8210
Mayfair Podiatry
6 Queen Street
London W1J 5PA
United Kingdom
Telephone: +44 203 813 8210
If you have any questions about how your information is handled, please contact us using
the details above.
2. What Information We Collect
We collect personal information necessary to provide podiatry care, including:
• Name and contact details
• Date of birth
• Medical history and treatment records
• GP details (where relevant)
• Appointment and payment information
If you use our website, we may also collect basic technical information such as IP address
and cookies.
3. How We Use Your Information
We use your information to:
• Provide podiatry assessment and treatment
• Maintain accurate clinical records
• Communicate with you regarding appointments
• Process payments
• Comply with legal and professional obligations
We do not sell your personal data.
4. Legal Basis for Processing
We process your personal and health information because it is necessary for the provision of healthcare and to fulfil our contract with you as a patient. We also process data where required to comply with legal and regulatory obligations.
5. Data Storage and Security
Your records are stored securely and accessed only by authorised personnel. We take appropriate technical and organisational measures to protect your information.
We use secure third-party practice management and payment processing systems, including Forest (Phorest), to manage appointments, records and payments. These providers act as data processors and are contractually required to process your data securely and in accordance with UK data protection law.
Clinical records are retained in line with professional guidelines, typically for a minimum of 8 years from your last appointment.
6. Sharing Information
We may share information with your GP or other healthcare professionals where
appropriate, or if required by law.
7. Your Rights
Under UK GDPR, you have the right to request access to your personal data and request correction of inaccurate information. If you are concerned about how your data has been handled, you may lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.